Case

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Background: During the epidemic, major enterprises are facing severe crisis

Factory:CANGZHOU XINXING INTERNATIONAL TRADE CO.,LTD.

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In order to deliver the basketball on time to customers, the factory starts working under pressure.

2020.3.15
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In the case of backlog of orders, we received the return order from old customers and asked for the delivery date of 200,000 No. 3 basketballs

2020.3.20
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After many communications, according to the epidemic situation, we truthfully reflect the factory's shortage of manpower and other special circumstances. The cost has increased, but due to the old customer, the price has not been raised, and the delivery time is as long as three months

2020.3.25
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After receiving the reply, the customer insisted on delivery within one and a half months and demanded a 5% reduction on account of the epidemic situation and large quantity

2020.3.26
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Evening: after the meeting, we came to the conclusion that neither the price could be lowered nor the delivery could be made according to the required time, so the communication with the customer reached an impasse

2020.3.26
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After communication, the company decided to buy 20 grinding tools to increase production and prepare for new workers under extreme financial pressure

2020.3.27
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After telling the customer that the delivery date can be met, we finally relaxed the tense communication atmosphere and smoothly promoted the next work -- price negotiation

2020.3.28
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Night: I received the news from the factory that the epidemic situation was serious and the factory might face shutdown again. I also received the email that the customer could complete the order as scheduled. I was very nervous and had been trying to find a solution

2020.3.28
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Through the cooperation of the government and the factory, the company can successfully recruit workers who cannot go out to work due to the epidemic situation and receive the annual export volume of a certain amount, the company can apply for the policy of no shutdown.

2020.3.29
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Reach an agreement with the customer and sign a contract

2020.3.30
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Delivery of the first batch of goods on time and in quantity

2020.4.23
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Delivery of all remaining goods on time

2020.5.15

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